If you experience any problems while taking this course, please review these technical support questions and answers:

What are the minimum system requirements to view the training?
I see the audio player on some pages, but I do not hear anything. Why not?
The interactive Form 990 is not functioning properly. Why not?
I'm having trouble viewing the courses online; can I download them instead?

If, after reviewing the questions and answers, you are still experiencing problems while taking this course, email our technical support staff 24/7 by clicking the link below:

Click here to email technical support

We look forward to helping you.

What are the minimum system requirements to view the training?
To offer you the full user experience for each of the course modules, at a minimum your computer must have:

• 256 Mb RAM
• Windows 98 or higher (XP recommended)
• High-speed Internet access (cable/DSL)
• Macromedia Flash 7 or higher – download for free
• Adobe Reader 6.0 or higher (to view many links and exercises and print your certificate of completion) – download for free
• 1024 x 768 monitor resolution
• Internet Explorer 5 or Mozilla/Navigator 6 or higher
• Java Script enabled
• Pop-up blocker disabled
• Pentium processor or equivalent

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I see the audio player on some pages, but I do not hear anything. Why not?
Any page that includes an audio player in the lower right-hand corner is streaming audio in the Windows Media format. In order to hear the audio, you will need to have a recent version of the free Windows Media Player.

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The interactive form 990 is not functioning properly. Why not?
The interactive form 990 uses Flash movies embedded in a PDF file. Users running Acrobat Reader version 7 and Flash Player version 8 may not see the Flash movies in the PDF file. If you experience this problem, download the latest versions of Flash Player and Acrobat Reader.

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I'm having trouble viewing the courses online; can I download them instead?

If you are having problems viewing any of the courses, you may download them to your hard drive using the following steps.*

Step 1. Select the course to download from the list below. This will open a dialogue window.

• Course 1: Tax-Exempt Status
• Course 2: Unrelated Business Income
• Course 3: Employment Issues
• Course 4: Form 990
• Course 5: Required Disclosures

Step 2. Select “Save to Disk” from the dialogue window and save to your preferred location on your hard drive.

Step 3. Extract all files to your preferred location using Windows Compressed Zipped File, WinZip or MacZip. This will output all the course files in one folder labeled with the course number and color, for example course1blue.

Step 4. Open the course folder on your hard drive.

Step 5. Select the index.html file. The page will open in your preferred browser.

Note: Requires Windows Compressed Zipped File, WinZip, or MacZip applications. Download time is dependent on your Internet connection.  When playing a downloaded version of Stay Exempt, you must be connected to the internet in order for links to the Internal Revenue Service's website to operate correctly.

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